Prohibited and restricted items
Not all items are suitable for sending by post or courier.
Please check that your item is safe to send.
- Some pose a risk to the safety and security of people and equipment and are therefore prohibited.
- Others pose a risk if certain conditions are not met and are therefore restricted.
- You must check your item is safe to send.
- Not checking may increase your liability exposure.
Your obligations
Use our services wisely
You must use our services wisely and exercise common sense.
No prohibited or restricted items
You must not post or courier a:
- Prohibited item, or
- Restricted item, where you have not met our specified conditions of carriage,
unless, through an authorised Quick As! representative, we have specifically agreed in writing to provide this variation in service to you.
It is your responsibility
It is your responsibility to check whether an item is Prohibited or Restricted. What may appear harmless to you at first glance, may still be Prohibited or Restricted, for example, as a result of the law in New Zealand or the country of destination. Importantly, acceptance of the item by us for sending does not free you of this responsibility.
If you are unsure, please contact our Contact Centre on +64221392412. They are always happy to help but, due to the complex nature of some products, it remains your responsibility to ensure your item is safe to send.
Our rights and your liability
Items may be opened and inspected
We may open and inspect any item we suspect may be, or may contain, a Prohibited item.
Prohibited items will not be delivered
If we find a Prohibited item it will not be delivered and we will not refund postage costs. We are not obliged to return the item to you but may, at our discretion and at your cost:
- make the item safe;
- return the item to you by a licensed dangerous goods carrier or security firm;
- destroy the item;
- dispose of the item; or
- deliver the item to the appropriate authorities.
Your liability exposure is increased
If you send a Prohibited item, or Restricted item (where you have not met our specified conditions of carriage):
- we may hold you liable for any costs or damages incurred by us;
- we may not cover you for any loss of, or damage to, the item;
- you may be subject to penalties under the Postal Services Act 1998, the Civil Aviation Act 1990 and other legislation.
What is Prohibited?
Please read carefully every time you send an item
The items listed are examples of the general category. Please check carefully every time you send an item.
Ammunition and WeaponsAir guns | Bleaches and PoisonsAlkaline | Batteries & CorrosivesAcid (of any type) |
Combustion EnginesGenerators (fuel powered) | Compressed GasCompressed air | Explosives & FireworksChristmas crackers |
Flammable GasAerosol cans (e.g. hairspray, deodorant) | Flammable LiquidsAdhesive products (e.g. quick drying glue) | Flammable SolidsCamphor |
Matches and LightersBlasting caps (including caps for starting or toy guns) | ValuablesBank (eg debit, EFTPOS or credit) and gift cards* | Other Prohibited ItemsAnimals except correctly packaged live organisms (bees, leeches, silkworms and harmless insects)* |
Plus:
- Illegal items: any item that is illegal or prohibited by law or any authority.
- Dangerous items: any item that is capable, as packaged, of causing injury to people or damage to property
- Fragile items: regardless of how it is packaged*
- Inadequately packaged items: any item that is not sufficiently packaged to withstand a 1.2m drop
- Perishable items: any item that may spoil or decay, or has an expiry date of less than 6 months from the date of sending
- Restricted items: any item that is classified as Restricted under our terms and conditions where you have not complied with the conditions of carriage for that item
*Depending on where you want to send these items, their value, or what service you use, you may be able to send them – see the Restricted Items section.
Notes
- Firearm parts are any piece of a firearm that is designed or intended to be an integral part of a firearm, regardless of whether it is in working condition. Firearm parts include, but are not limited to, the breech/chamber, stock/butt, magazine, silencer, barrel, bolt and trigger assembly.
- Jewellery is any object that is typically worn for personal adornment (such as bracelets, rings, necklaces, earrings, watches, cuff links, etc) which is made of precious stones or metals
- Additional restrictions apply for international services-for details refer to the conditions of carriage of Restricted items below.
What is Restricted?
The terms High Risk items and Restricted items are both used currently in Quick As! collateral and on items such as postage included bags. For the purposes of these terms and conditions, they both have the same meaning.
Restricted items are items that can only be sent if you have complied with the conditions of carriage we specify in Table A below.
Table of Conditions of carriage for Restricted items
Conditions of carriage for Restricted items
| Item | Letters, postcards, Parcel. | |
|---|---|---|
| Item contents valued at: |
Parcels: up to NZ$250 can be sent | |
| Alcohol (less than 5 litres or under 70% alc/vol | Prohibited item | Can be sent only if packaged to withstand transport and handling. |
| Any collectable (other than numismatic coins, listed separately in this section) | Prohibited item | Can be sent agreeing the we do not cover for losses or damage. |
| Any antique or painting, sculpture or other work of art | Prohibited item | Can be sent agreeing the we do not cover for losses or damage. |
| Bank and gift cards (inactive only) | Prohibited item | Can be sent agreeing the we do not cover for losses or damage. |
| Electronic/electric appliances, devices and toys containing Non-Lithium-ion batteries | Damaged batteries of any kind are prohibited. Batteries sent by themselves are prohibited. Non-Lithium-ion batteries must be removed from the appliance or device and wrapped separately. If the battery cannot be removed, the device can be sent, but only if it is turned off and does not have a transmit function or any moving parts. Different or additional restrictions apply if the appliance or device contains Lithium-ion batteries – refer to the information below. | |
| Electronic/electric appliances, devices and toys containing Lithium (including Lithium-ion and Lithium-ion polymer) batteries | Lithium-metal batteries are prohibited. Damaged batteries of any kind are prohibited. Batteries sent by themselves are prohibited, including powerbanks. In all other cases, a maximum of two Lithium-ion batteries per parcel is allowed*, providing the special packaging requirements detailed below are met. | |
| Firearms parts (excludes ammunition) | Prohibited item | Can be sent only if packaged to withstand transport and handling, Can be sent agreeing the we do not cover for losses or damage. |
| Fragile items | Can be sent only if packaged to withstand transport and handling | Can be sent agreeing the we do not cover for losses or damage. |
| Jewellery, watches, precious metals or stones | Prohibited item | Can be sent agreeing the we do not cover for losses or damage. |
| Keys | Can be sent (subject to the rules regarding content value above and if packaged to withstand transport and handling) | Can be sent agreeing the we do not cover for losses or damage. |
| Liquids not otherwise classified as dangerous | Must be packaged in a way to ensure no leakage or breakage of the container. | |
| Live organisms (bees, leeches, silkworms and harmless insects) | Prohibited item | Can be sent agreeing the we do not cover for losses or damage. |
| Medicines or Controlled Drugs (where allowable) | Prohibited item | Can be sent to an authorised receiver in prescription quantities only (subject to the rules regarding if packaged Can be sent agreeing the we do not cover for losses or damage. |
| Numismatic coins | Prohibited item | Can be sent agreeing the we do not cover for losses or damage. |
| Original copies of identity, travel, ownership or legal documents | Prohibited item | Can be sent agreeing the we do not cover for losses or damage. |
| Passports and National ID cards (incl. applications/renewals) | Prohibited item | Can be sent agreeing the we do not cover for losses or damage. |
| Perishable biological specimens and substances not classified as class 6.2 Dangerous Goods in the IATA Regulations | Prohibited item | Must be sent to a recognised laboratory, medical institution, medical practitioner or vet Must be packaged in accordance with Rules 3.1 (1) & 3.2 (5) (c) of the Land Transport Rule: Dangerous Goods 2005 Can be sent agreeing the we do not cover for losses or damage. |
| Poisons not classified as class 6.1 Dangerous Goods in the IATA Regulations | Prohibited item | Must be packaged correctly to withstand transport & handling Can be sent agreeing the we do not cover for losses or damage. |
| Radioactive substances | Must be in quantities exempted from the Radiation Protection Act 1965 and below the limits specified by the International Atomic Energy Agency (e.g. domestic smoke alarms). | |
| Stamps (unused) | Prohibited item | Can be sent agreeing the we do not cover for losses or damage. |
Special packaging requirements for sending Lithium-ion (including Lithium-ion polymer) batteries:
- A maximum of 2 batteries, or 4 cells (single cell batteries), maybe contained in equipment per parcel.
- Each cell or battery must be under a certain power capacity rating:
- Each Lithium-ion cell – maximum 20 Watt-hours.
- Each Lithium-ion battery – maximum 100 Watt-hours.
(Batteries for most consumer devices are likely to be under this limit eg. mobile phones, laptops, tablet computers, cameras etc. The Wh rating will be printed on the battery or may be stated in the device manual).
- The device must be switched off and packaged so that it can not move around or be accidentally activated during transport.
- The device with battery must be in strong external packaging to withstand a 1.2m drop.
Additional requirements are:
- If the device/equipment is being returned for repair, the battery must be removed and wrapped separately within the parcel if possible.
- If the device/equipment is brand new and in the original packaging, send it as it was packed by the manufacturer.
- If the device/equipment is used, leave the battery inside the device/equipment and ensure that it cannot be switched on.
- There are no additional documentation or labelling requirements.
Completing documentation fully and accurately
Labels, Forms and Declarations
All information provided to us must be complete and accurate.
We rely on the contents and value disclosures you make
You acknowledge that we will rely on the information you provide us for safety purposes and for valuation purposes if your item is damaged or lost in transit.
Providing incomplete and/or inaccurate information may reduce your chances of a successful claim if your item is damaged or lost in transit; and may constitute a criminal offence subject to fines and penalties.
How do I package my item?
The general handling and transport processes are the same for all items
As such, we cannot provide any special treatment for items that are:
- fragile;
- affected by changes in temperature (for example, certain types of chocolate);
- simply inadequately packaged.
It is not sufficient to affix labels such as ‘fragile’ or ‘handle with care’ to your item.
Wrap to allow for a 1.2m drop
It is your responsibility to ensure that any item is well packaged and can withstand a 1.2 metre drop.
Use common sense, and wrap your items well. Account for the fact that they may be dropped, including on an angle, have items dropped on them, be nudged, placed sideways and/or upside down. Pay particular attention to cushion the corners and consider whether your items would be best protected by the use of an inside and outside container.