Website terms and conditions

Terms and conditions for the Quick as website, www.quickas.co.nz and its sub-domains.

Applicability of these terms

These terms and conditions apply to the use of the www.quickas.co.nz website and each of its sub-domains (the “website”). The term “website”, when used in these terms and conditions, also includes any other websites owned by a member of Ethics Limited group that link to these terms. We may change these terms and conditions at any time by posting changes online.

We use the phrase “these terms” to cover all of these terms and conditions and any changes to them. Please read these terms carefully before you start using the website. By using the website you agree to be bound to these terms. If you don’t accept them, you should not use the website.

In these terms:

• “You” means the person accessing or using the website and “your” has a corresponding meaning.
• “We” means Ethics Limited, its related companies, successors and assignees. “Our” and “us” have a corresponding meanings.

Intellectual property rights

We hold all copyright and other intellectual property rights in the website and all content on the website, unless the content is identified as being the property of another party. You may reproduce (electronically or in hard copy) and use our content for your personal use only. In all other circumstances you must get our written consent before reproducing or otherwise using our content. If you wish to use any third party content identified as such on the website you must obtain the prior consent of the relevant owner. This includes content of websites you access via links from the website.

Accessing the website and its content

The website (and its content) is provided on an “as is” and “as available” basis. We reserve the right to withdraw or amend the website at any time and do not guarantee that the website will be available to you at any time. The content of the website is obtained from various sources and is subject to change without notice. We will try to make sure that the information on the website is accurate and up-to-date, but do not guarantee that the content is reliable, accurate, or suitable for what you may want to use it for. Before relying or acting on any information on the website, you should get independent professional advice.

Hypertext links

The website may contain hypertext links to other websites that are not operated by us. These links are provided for your convenience only. We will not investigate or monitor links to other websites. You link to them at your own risk. We are not responsible for the information contained on any linked website and any such link should not be taken as endorsement of any other site or products offered on that site.

You are welcome to create a hyperlink to the website from another site owned by you. However, this link must not be presented on your site in any way that implies that the website has an association with your site, or endorses your site or products. Our name or any of our logos may not be used on your site without our written consent. If you create a hypertext link to the website, you are responsible for all direct and indirect consequences of the link. You indemnify us for all loss we suffer in connection with any link you have created.

Your use of the website

From time to time we may restrict access to some parts of the website to users who have registered with us. If you register and are provided with any user identification codes or passwords, you must keep such codes and passwords confidential and must not disclose them to any third party.

You agree to use the website in a manner that complies with all applicable laws and regulations and that does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of the website.

In particular, you agree not to:

• damage or harm the website, or any underlying or connected network or system;
• introduce any content or code to the website which is technologically harmful;
• upload or post any content on the website (or use the website to transmit any communication) which is illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or otherwise objectionable.

In addition, when posting or uploading content to the website or make contact with other users of the website:

• you agree that any such content may be used, copied, distributed or disclosed by us; and
• you warrant that you own any intellectual property rights in such content.

We do not monitor comments made on, or content posted or uploaded to, the website. We reserve the right to suspend or cancel your access to the website if we believe you have breached any of these terms. You indemnify us from and against all losses arising from a result of your breach of these terms.

Our Liability

We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of the website or of any linked website or your use of, or reliance on, content contained on or accessed through the website or any linked website. We also exclude any condition or warranty that could be implied into these terms (but only to the extent that this is allowed by law).

Standards

The standard terms and conditions governing the goods and services offered by New Zealand Post Limited, including information on the extent of our liability, are set out in the Public Agreement. Additional terms may apply for specific products offered through the website.

We target delivery of orders Auckland-wide within the same day. Nevertheless we offer a booking service which the delivery may be done in a estimate of one hour prior or after the delivery target. Delivery targets are a guide only and we do not guarantee that your order will be delivered within these delivery targets. Delivery to remote areas may take longer.

Security

Information transmitted over the internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect via our website. Any information sent through the website is passed through a secure server using encryption technology. All stored customer data is protected with secure passwords, user log-ons and other security procedures.

You are responsible for taking all reasonable steps to:

• prevent someone misusing or getting unauthorised access to your computer system or to any codes or passwords you have to access the website, and
• ensure your computer system and data are free of viruses and other forms of corruption.

We monitor usage and interaction with our network and services for cybersecurity purposes, we may use third party service providers to facilitate this monitoring.

Privacy Statement

We may collect personal information about you through the website if:

• we are providing you with our products;
• you are registering on the website to use any facility or online tool on the website;
• you are submitting an application to work for us; or
• you are posting any content or transmitting any messages on or through the website.

In each case, we will only use this personal information for the purpose for which it was collected. This includes the administration and evaluation of the website, improving our products and tools and providing them to you and carrying out credit checks and verification of identity. It may also include specific purposes notified to you on the website for specific products or tools. We may also collect personal information for a purpose required or permitted by the Privacy Act 1993 or otherwise required or permitted by law. Where you have given us permission, we may use your information to provide you with information about our business and products that we think might be of interest to you. If you ask us not to provide you with this information, we will comply with your request. We will keep any personal information you provide secure and will not disclose it to any other parties without your prior consent or as required or permitted by the Privacy Act 1993 or otherwise required or permitted by law. If we consider that you have breached these terms or any applicable law we may provide your personal details as we see fit to enable us or any third party to take court proceedings, enforce or apply our terms, or to protect any party’s rights, property or safety.

We may record your visit to the website for analysis of site activity (such as the number of site visitors, the date and time of visits, the number of pages viewed, navigation patterns, what country users are from and what systems users have used to access the website and, when entering the website from another site, that site’s address). Some of this information will be gathered through the use of “cookies”. A cookie is a small text file placed on your computer’s hard drive or browser by a webpage server. If you want to disable these cookies, you may do so by changing the setting on your browser. However, if you disable cookies, you may not be able to use all of the functions on the website. Cookies from the website are not used to gather or allow the gathering of any personally identifiable information and are not used to track individual user activity around this site or around the internet.

If you want to check or correct information that we hold about you, please write to our Privacy Officer at quickasnz@gmail.com

Publication of email addresses on the website should not be taken as consent to receiving unsolicited email. Persons or organisations wishing to send email material to individuals or organisations whose email addresses appear on the website must comply with the requirements of the Unsolicited Electronic Messages Act 2007.

Governing law

The website is governed by the laws of New Zealand. When you access the website, you submit to the exclusive jurisdiction of the New Zealand courts.

Pickup service

If a pickup service for your courier parcel is available from your location and you request a pickup, the following terms apply:

• Pickups are only provided on working days, and may be booked up to 3 working days in advance;
• Your pickup will be completed on the next visit to your area (if this is a residential area, pickup may be on the same day). Make sure your parcel is ready for pickup in the place you designate, when you make the booking (or by 7.30am of the day of pickup chosen in advance). If the courier arrives and the parcel is not ready for pick up, the courier may return at a later time for a second pick up attempt (Charges may apply) – you’ll need to ring +64221392412 to organise this (it may be on the following hours, if not day);

Ensure you have checked that your parcel is suitable to send. Your parcel must meet the required specifications:

• No Prohibited or Restricted contents
• Sufficiently and safely packaged
• Maximum Length per item 150 cm
• Maximum Total Weight per item 25 kg

The courier may refuse to accept any item that is Prohibited or insufficiently packaged.

Please call +64221392412 if you have any questions about your pickup.

Support

Help is available through our Contact section or by contacting our Contact centre, Monday to Friday 8 am – 5.00 pm and Saturday 7 am – 6 pm (NZ time).

Privacy

In the course of providing you with our services via online, we may collect personal information from you.

Whenever you use our services via the internet our servers automatically record information that your browser sends. These server logs may include information such as your Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

We will collect, hold and use, or have collected, held and used on our behalf, your personal information in accordance with our privacy policy and these terms. Our privacy policy is available on our website.

We do not collect or hold any credit/debit card information in respect of pay online to post transactions. Before providing your credit/debit card details, you will be transferred to a secure server provided by our payment service provider, POLi. Your credit/debit card data will be used to complete payment and will be stored securely by POLi. Your credit/debit card data will only be further accessed in the event that an item is short paid, in accordance with these terms or where Ethics Limited has agreed in writing to refund the cost of your transaction.

Security

Information transmitted over the Internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect online. The information you send is passed through a secure server utilising encryption technology. All stored customer information is protected with secure passwords, user log-ons and other security procedures.

Where you use a password for this service, you agree you will not use a password that is easily guessed or relates to your easily identifiable personal information. This includes passwords that are comprised of birth dates, telephone numbers and sequential numbers.

You agree you will not divulge your password to another person or store your password in electronic or written format.

Governing law

As between us and you, the use of our online services are governed by the laws of New Zealand. When you access print postage online, you submit to the exclusive jurisdiction of the New Zealand courts.

Appendix

Standard Terms & Conditions

The standard Terms and Conditions of the products and services offered by Ethics Limited, including information on the extent of our liability, are set out in the Public Contract. These are available for reference on our website. The following is a guide to certain restrictions.

Prohibited items

You agree not to give us for delivery any item that:

• is illegal, explosive, dangerous, or destructive to send
• is inadequately packaged or contains anything that is capable, as packed, of causing injury or damage to property
• contains travellers cheques, deeds, negotiable instruments (including any bearer security, bill of exchange or uncrossed cheque), bonds or shares, credit or bank cards, coins, currency, precious metals or vouchers, gift cards, or tickets for any games of chance (such as raffle and lottery tickets)
• contains perishables. Note: Perfume, aerosols and aftershave are some of the common prohibited items.

A more detailed guide to prohibited items is contained in the Prohibited Items section.

Restricted and fragile items

There are some items (i.e. restricted and fragile items) that we will only agree to carry if you comply with our conditions of carriage for that item.

Restricted items may only be sent if you purchase additional compensation cover for the full value of the item. If you send a Restricted item and do not purchase additional cover/compensation, we are not liable in any way, and will not pay any compensation, for any loss of or damage to such items. Restricted items include:

• any item with contents valued at more than the standard compensation limit for the selected service
• jewellery, watches, non-precious metals or stones*
• collectibles, antiques, paintings, sculptures or works of art*
• unused stamps*.

*Depending on where you want to send these items, their value, or what service you want to use, you may be able to send them. Refer to the section on restricted items.

Fragile items can only be sent if they are packaged to withstand transport and handling.

A more detailed guide to the conditions of carriage for restricted and fragile items is contained in our cover for loss or damage and prohibited & restricted items information.

If you give us for delivery any prohibited item, or any restricted or fragile item without purchasing additional cover/compensation:

• you understand that we and our employees and agents are not liable to pay any compensation to you for any loss or damage to or delay in delivery of, that item; and
• you agree to pay us for any resulting liability, costs, damage or loss of any kind.

Packaging

Packaging is the responsibility of the Sender and provision of complimentary packaging and/or acceptance of an item by Quick As! does not free the Sender of responsibility. The Sender of an item is responsible for any damage caused to another item by their package.

You agree that we may open any package and inspect any item at any time.

Parcel weight and dimensions – sending within Auckland

The maximum weight and dimensions of any item that will be accepted by us for sending within Auckand are as follows:

Weight: 25 kg.
Height, length or thickness: 1500mm
Volume: 0.125m³

Note: Volume is calculated by height x length x thickness.

Customs requirements and duties

You are responsible for complying with Customs requirements, completing all Customs documentation and checking whether Customs duties or other charges are payable on your item.

The Receiver is responsible for payment of any Customs duties, sales taxes and other regulatory charges made by Customs authorities in the destination country in relation to the item. In the event of non-payment by the Receiver of such duties, taxes and charges, or if the item is undeliverable, you will be responsible for paying such duties, taxes and charges if they are not refundable.